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Hamster scratching and balding

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Winnie
Winnie

My hamster has been ferociously scratching for the past two weeks on her belly and her lower back. Her fur in these areas has started to fall out. I went to the pet shop and bought mite drops and tea tree cream (for hamsters) but the scratching continues. There is nothing else wrong, she still eats and drinks and likes running around in her ball every evening. What could be the problem?

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